Resident Liaison Officer (RLO) Hertfordshire 4-Week Temporary Contract Competitive Pay (DOE) Kitchen & Bathroom Refurbishment Programme We are currently seeking an experienced Resident Liaison Officer (RLO) to support a busy kitchen and bathroom refurbishment programme across Hertfordshire. This is a 4-week temporary contract, ideal for someone who thrives in a fast-paced social housing environment and is passionate about delivering excellent customer service. The Role As the Resident Liaison Officer, you will act as the key point of contact between residents, site teams and the client - ensuring works are delivered smoothly while maintaining high levels of resident satisfaction. Key Responsibilities Liaise with residents before, during and after kitchen & bathroom installations Arrange and confirm appointments for planned works Provide clear communication regarding schedules, disruptions and progress Manage resident queries, concerns and complaints professionally Conduct pre- and post-work resident visits where required Support site teams to ensure works are completed with minimal disruption Maintain accurate records and update internal systems What We're Looking For Previous experience as a Resident Liaison Officer (RLO) within social housing or planned works Experience working on kitchen and bathroom programmes (highly desirable) Strong communication and customer service skills Ability to manage challenging situations calmly and professionally Excellent organisational and administrative skills Full UK driving licence (preferred) What's on Offer Competitive rate of pay Immediate start available Opportunity to work with an established contractor Gain experience on a fast-moving planned works programme If you're an experienced RLO available for your next contract and ready to hit the ground running, we'd love to hear from you.