?? Helpdesk Manager Permanent Position
?? Location: Office-Based in Oxfordshire | Salary: £42,000 per annum
?? Industry: Maintenance Services
?? Full-Time | Monday - Friday
Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? Were recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager to join their team on a permanent, full-time basis.
About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams.
Key Responsibilities:
* Lead and manage a team of helpdesk coordinators
* Ensure all maintenance requests are logged, scheduled, and completed in line with SLAs
* Monitor and improve helpdesk performance and processes
* Liaise with clients and engineers to resolve queries and issues promptly
* Provide regular reporting on helpdesk activity and KPIs
* Support the wider operations team with administrative and coordination tasks
What Were Looking For:
1. Proven experien...