Business Change Manager (subject to banding)
The closing date is 12 May 2026
We are seeking an experienced and motivated Business Change Manager to join the Office of the Executive Managing Director at Queen Elizabeth Hospital King's Lynn NHS Foundation Trust.
This is a pivotal role, working at the heart of the organisation to support the delivery of high-quality, sustainable and financially robust services. You will act as a key business partner to divisional, clinical and corporate teams, providing analytical insight, improvement support and practical delivery to help the Trust meet its strategic, operational and financial objectives.
You will work across a wide portfolio including service improvement, transformation, performance management, contract oversight, business planning and cost improvement, supporting leaders to turn strategy into actionable change.
Main duties of the job
As a Business Change Manager, you will:
* Support Divisional and Corporate leadership teams to deliver business plans, recovery programmes and improvement initiatives
* Provide high-quality data analysis and reporting to inform decision-making on performance, capacity, quality and finance
* Support the development of business cases, including option appraisal, demand and capacity modelling and stakeholder engagement
* Contribute to the delivery and monitoring of Cost Improvement Programmes (CIPs), working collaboratively with clinical and operational teams
* Maintain effective governance, reporting and assurance processes, including performance dashboards and progress reporting
* Support service transformation activity, including pathway redesign and project delivery across clinical services
* Work closely with Finance, HR, Business Intelligence and other corporate teams to ensure joined-up delivery
* Build strong relationships with internal and external stakeholders, including commissioners and partner organisations
* Line‑manage and support staff where applicable, modelling inclusive, values‑led leadership
About us
There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state‑of‑the‑art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.
Our new electronic patient record (EPR) will replace paper‑based patient records from 2026 and will lead to better, safer, joined‑up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community‑based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award‑winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Job responsibilities
For full details of the role please see attached job description and person specification.
About you
We are looking for someone who can combine strong analytical skills with effective relationship‑building and practical delivery.
You will have:
* Degree‑level education or equivalent senior‑level experience
* Experience of working within the NHS or a complex public‑sector environment
* Strong experience of performance reporting, data analysis and improvement planning
* Experience of supporting financial planning, budgets and efficiency initiatives
* The ability to influence and deliver change without direct authority
* Excellent communication skills, with credibility at senior level
* The ability to manage multiple priorities and work to tight deadlines
* A project management qualification or experience of Cost Improvement delivery would be advantageous.
Person Specification
Qualifications
* Educated to Degree level or equivalent level of experience or working at senior level in a business function.
* Evidence of continuing professional development
Experience
* Understanding of the NHS strategic direction and political drivers.
* Experience of effective partnership working with a range of agencies and stakeholders
* Ability to manage programmes with multiple interdependent projects.
* Experience of performance reporting, analysis, and recovery planning.
* Demonstrated experience in data analysis, reporting, and supporting business case development.
* Experience of cost improvement identification and delivery.
Skills, Abilities and Knowledge
* Effective communicator and collaborator with multidisciplinary teams.
* Strong analytical and data presentation skills.
* Solve problems, using a solution‑focused approach demonstrating competent persuasive and influencing skills.
* Knowledge of NHS England, Department of Health, and NHS structure/funding
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Queen Elizabeth Hospital King's Lynn NHSFT
Address
The Queen Elizabeth Hospital King's Lynn NHS Trust
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