Customer Service Advisor / Customer Experience Advisor Location: Altrincham, Greater Manchester Job Type: Full-time Pleasebeadvisedthatcandidates willonlybeconsidered iftheyhaveoffice based customer service experience, managed high volume inbound calls, emails and live chat interactions. Shortlistedcandidateswillbe requiredtocomplete CognitiveAbilityandAptitudeTestsas part of the selection process. Ready to make a real impact in customer service? Join an award-winning employer that puts people at the heart of everything it does. Accomplish Today are recruiting a Customer Service Advisor / Customer Experience Advisor to deliver high-quality support across phone, email, and digital channels while helping shape outstanding customer journeys. This is a fantastic opportunity for someone with call centre or customer service experience who enjoys helping people and solving problems. Key Responsibilities Customer Service Advisor Act as the first point of contact for customers via telephone, email, and online channels Deliver a professional, friendly, and efficient customer experience on every call Listen actively to customer needs and resolve queries at first point of contact where possible Handle complaints and issues using strong problem-solving and conflict-resolution skills Manage customer cases accurately using a CRM system Work closely with internal teams to deliver effective and timely solutions Maintain excellent call quality, productivity, and customer satisfaction standards Skills & Experience Required Excellent verbal communication skills with a clear and confident telephone manner Strong listening skills and the ability to understand customer needs quickly Ability to explain information clearly, calmly, and professionally Good time management and efficient call-handling skills Previous customer service or call centre experience (preferred) Comfortable using CRM systems and basic IT applications A positive, proactive attitude with a strong team ethic Why Apply? Friendly, supportive, and people-focused working environment Full training provided with career progression opportunities Join an award-winning company recognised for valuing its employees Apply today and take the next step in your customer service career.