Overview
Customer Assistant Learning - Gyle
To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels.
Working Pattern
* Sunday 09:00-18:00
* Wednesday 10:00-18:00
* Friday 10:00-18:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Job Description
Accountabilities
* Develop remarkable people
* Support coordination of all development programmes including employability schemes for customer assistants
* Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
* Ensure all regional learning hubs and the academy facilities are maintained to a high standard
* Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
* Offer exceptional levels of service to all colleagues and visitors across the academy
* Delivering regional buddy upskilling where required
* Deliver upskilling to Induction facilitators in standalone hubs where required
* Listen and act on colleague feedback to make this a great place to work, with the support of BIG
* 100% accurate execution
* Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
* Build key stakeholder relationships across Centre of Expertise, externally and Region
* Utilise digital tools to manage academy learning capacity
* Drive high performance
* Act as subject matter expert for onboarding and My Welcome
* Support the delivery and completion of Compliance Learning across the region
* Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement
Technical Skills / Experience
* Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
* Comprehensive knowledge of customer shopping channels
* Good level of product knowledge and services across the store
* Up to date knowledge of the commercial operation and brilliant basics
* Good level of digital capability and use of digital tools and applications
* Adapting to change
* Ability to learn new ways of working quickly and be able to deliver relevant information
* Able to confidently deliver information in a public forum and ensure attendees' understanding
Key Relationships and Stakeholders
* External Candidates
* Colleagues
* Store Leadership
* Regional People Team
* BIG
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