Are you an organised and customer-focused Administrator who enjoys delivering excellent service, processing orders accurately, managing customer queries, and keeping communication flowing between customers and internal teams? Our exclusive client NMB Minebea UK, part of a multi-billion-dollar global manufacturing group with operations across Europe, Asia, and the Americas, is renowned for precision engineering and the production of mission-critical components. This role is based within the Customer Service Department, where youll play an important role in supporting customer relationships and ensuring the smooth day-to-day administration of orders, schedules, quotations, and deliveries. Working closely with customers and internal teams, youll help deliver a professional, responsive, and efficient service at all times. As the Customer Service Administrator, your responsibilities will include: Responding to customer telephone queries relating to prices, delivery times, order progress, and general enquiries Processing customer orders, amendments, and schedules accurately and efficiently Producing and issuing standard quotations Creating and issuing open order books using Microsoft Excel Processing customer returns in line with company procedures Allocating goods for shipping Tracking customer shipments and providing updates where required Using customer portals to access schedule and delivery information Maintaining accurate records and supporting the smooth flow of customer information Working closely with internal departments to ensure customer requirements are met Providing excellent day-to-day administrative support within the Customer Service function As the Customer Service Administrator, you will bring: Good communication skills and a confident, professional telephone manner Strong administrative and organisational skills Good computer literacy and confidence using office-based systems Prior knowledge and experience of working with Microsoft Excel A customer-focused approach with the ability to provide a high standard of service A high level of accuracy and attention to detail The ability to manage workload effectively in a busy environment A reliable, proactive, and professional approach to work Day shift hours: MondayThursday: 07:3016:00 Friday: 07:3012:30 This Customer Service Administrator position offers the opportunity to join a well-established and highly respected manufacturing business where customer service, accuracy, and teamwork are highly valued. Youll play a key role in ensuring customers receive a responsive and professional service, while supporting the smooth coordination of orders, schedules, and deliveries across the business.