Job Description
Location: On-site across all Stoll Foundation offices
Contract Type: Permanent
Salary: £45,000 per annum plus benefits
Job type: Full-time – 35 hours per week
__________________________________________________________________________________________________ The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and wellbeing for those who have served their country.
To deliver a high-quality, customer-focused repairs and maintenance service across the charity’s housing portfolio. The Skilled Multi-Trade Operative will be responsible for completing responsive repairs, planned maintenance, and void property works to ensure homes are safe, compliant, and meet Decent Homes Standards. You will act as an ambassador for the organisation, ensuring residents are treated with respect, professionalism, and care at all times.
Key Responsibilities
Repairs & Maintenance
* Carry out day‑to‑day responsive repairs within occupied properties, ensuring first‑time fix wherever possible.
* Complete planned maintenance and minor works programmes (e.g., kitchens, bathrooms, component replacements).
* Undertake multi‑trade tasks across:
* Carpentry
* Plumbing
* Plastering
* Tiling
* Painting & decorating
* Basic electrics
* General building repairs
Voids & Property Turnaround
* Complete void property works to the required re-let standards.
* Specify works required in voids, including materials, costs and time and report through appropriate channels.
* Work within specified timeframes to reduce void turnaround times.
* Remedials for any Health and Safety and compliance-related repairs
Tenant & Customer Focus
* Provide excellent customer service, ensuring residents feel informed, respected, and safe during all works.
* Work sensitively in occupied homes, understanding the needs of vulnerable tenants.
* Represent the charity positively in all interactions.
Compliance & Safety
* Ensure all work complies with health & safety legislation, safeguarding standards, and internal policies.
* Follow asbestos management processes and report any suspected materials.
* Complete risk assessments, method statements, and maintain safe working practices at all times.
* Ability to record all job details, photos, and updates using job management systems.
Operational Delivery
* Manage materials, stock, and equipment effectively.
* Work collaboratively and proactively with supervisors, planners, and customer service teams.
* Vehicle and travel required.
* Participate in the out-of-hours rota for emergency repairs (if applicable).
* Amended duties per operational needs
Essential Skills & Experience
* Significant experience working as a customer-focused multi-trade operative within social housing, domestic maintenance, or similar environments.
* Proficiency in at least one main trade (e.g., carpentry or plumbing) and high competence across multiple others.
* Strong diagnostic skills with the ability to work independently.
* Experience working in occupied homes and with vulnerable residents.
* Excellent communication and customer-care skills.
* Ability to use handheld devices for job management systems.
* Full UK driving licence.
Closing date for applications: Tuesday, 31st March 2026, 5pm
Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel.
Stoll appointments are subject to an enhanced DBS check.