AFC Customer Account Manager
Reporting to the Branch Manager and, indirectly, to the Sales Director, the Customer Account Manager is responsible for managing the sales across a specific regional area - in this case, across the Midlands.
The Customer Account Manager is part of the local branch team and plays a general role in supporting the wider branch.
The Customer Account Manager has authority to plan his/her own workload within the guidelines set by company targets and the sales plan and in consultation with the relevant Branch Manager and Sales Director.
Sales & Customers
· To actively seek opportunities to help save the customer time & money and to fully document such case studies.
· To drive business growth for AFC by providing day to day management of product & service sales in your area, ensuring that the area is managed in a highly professional manner.
· To seek, gain and proactively develop new accounts as well as working with existing customers to strengthen our visibility and market share at every opportunity
· To generate enquiries and sales in your accounts
· To use available information to monitor data to identify and address accounts which are in decline
· To develop sales across all relevant product groups in each customer.
· To have a good awareness of and lead the branch response on any sales, product and other company promotions
· To be up to date on and hold a full range of company literature and information (including electronic information) in respect of products, etc
· To share marketing and sales leads with colleagues across the UK.
To undertake other work in support of the branch and to meet business demands, as directed by the Branch Manager
· To be aware of and to comply with all AFC health and safety policies and the policies of customers
· To be aware of and adhere to all other company policies and standards including ISO accreditations
· To take responsibility for personal development in respect of product training and sales skills and to actively participate in all sales and training events
· To actively participate in regular review meetings with Branch Manager and, as necessary, with Sales Director
Skills, Qualities & Experience Required
Business to business sales experience
Sales driven
Excellent customer service approach and going the extra mile
Clean current driving licence