We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing natural and great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safety at work.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately at the start and end of your shift.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of your Shift Leader or Store Manager.
* Following all training to ensure safety and legality.
* If applicable, for stores with a Post Office Local, duties will include managing the post office operations, which require passing a background check. Failure to pass this check will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during your application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, PayPoint, lottery, and vending solutions.
We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, and serve communities through three distribution centres.
We are committed to inclusivity and accessibility in our recruitment process. For support, please click here.
Please Note
Applicants must be above school leaver age. For details, click here.
Benefits include:
* 10% discount at One Stop
* 10% discount at Tesco & Tesco Cafe (15% on certain weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance at Tesco Bank
* Discounted eye care and health checks
* Exclusive discounts and savings schemes
* Additional benefits like retirement plans, life assurance, private medical insurance, and flexible working options
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