Job Details
As part of your employment, you will be required to participate in Standby at the weekend for Fife Bus Services providing this service on a rota basis. Enhancements and overtime will apply for weekend working in line with Fife Council’s Terms & Conditions of Contract.
To assist the Lead Consultant (DRT) in ensuring the effective organisation and delivery of the dispatch function for Demand Responsive Transport Operations. This will include establishing eligibility of potential users, take bookings and schedule vehicles and drivers to ensure the effective and efficient delivery of the Demand Responsive Services using the specialised computerised booking and dispatch system. Scheduling all passenger journeys delivering high quality, customer-focussed services.
1. To operate the computerised booking and dispatch system for Fife Bus Services.
2. To establish eligibility of people requesting to use Fife Bus Services.
3. To be responsible for registering new passengers capturing all relevant data to allow their safe transportation.
4. Having a comprehensive knowledge of the problems and sensitivities involved in exploring limitations to movement caused by physical, mental and sensory impairments and arranging any necessary risk assessments.
5. To respond to all telephone, postal and internet/intranet bookings for Fife Bus Services. Ensure prompt dispatch of vehicles and Drivers for Fife Bus Operations ensuring the most cost-effective option is used to provide the transport solution.
6. Production of Drivers’ Manifests.
7. Handling base to bus communication.
8. Dealing with information from driving staff regarding anticipatory care of passengers using the service.
9. Occasional driving may be required.
10. Recording and reporting any comments or complaints made by passengers. Liaise with Fleet Services re vehicle availability.
11. To assess passenger journeys making appropriate changes to accommodate additional bookings.
12. Participating in the development of risk assessment pertaining to both the vehicle and individuals to be transported.
13. Adhering to Fife Bus Operating Procedures at all times.
14. Undertaking all training as directed by the service.
Due to the nature of the passengers transported by Fife Bus, the jobholder will also be responsible for dealing with areas of possible conflict being able to care for and deal with other people who may be upset or unwell, difficult, frail, confused or who have special needs. This will require the jobholder to have a calming nature and deal with such situations to an amicable resolve or to refer these on to the Transportation Advisor (DRT|). Whilst the jobholder does not have direct supervisory responsibility for others he/she will be required to provide on-the-job familiarisation for new members of staff by acting as a ‘buddy’. This can be up to a period of 4 weeks or more, providing on the job knowledge to a new start on all aspects of the Dispatch function. Working with the Transportation Advisor (DRT), to maintain an overview of the Unit’s activities in order to meet agreed targets by the allocation of resources to meet competing priorities. Ability to communicate effectively at all levels. Ability to prioritise objectives, meet deadlines and respond positively under pressure. Ensure a customer-orientated approach with the emphasis on customer care and a service responsible to public needs presenting a sympathetic and friendly manner whilst ensuring confidentiality. Finding solutions to logistical problems can be complex and requires the application of a range of skills and techniques. It is necessary to achieve customer satisfaction.
The Person
You should be interested in working with vulnerable adults and children, have a caring and patience manner and be capable of using your own initiative.
You will be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure Check for this role.