Reporting to: Bids and Proposals Manager
Location: Unit 9A, LOC8 Business Park, Ashford Road, ME17 1WR
Working Hours: Monday-Friday, 08:00-17:00 (1-hour unpaid lunch) - 40 hours per week
Contract Type: Permanent | Full-Time | Office-Based
Benefits
·22 days annual leave plus bank holidays
·Private healthcare
·Income protection
·Pension scheme
·Onsite parking
·In-house gym
·Company events
·Employee referral scheme
·Free bus commute
Job Summary
We are seeking a technically minded professional within the wastewater industry who can combine strong technical expertise with commercial awareness.
The successful candidate will provide technical advice and support across a range of wastewater and potable water products, working closely with the Sales Administrator and Sales Team to ensure quotations and customer enquiries are handled accurately and efficiently.
This is a customer-facing and commercially focused role requiring strong communication, organisational skills and technical understanding.
Key Responsibilities
Technical Presentations
·Prepare and deliver technical presentations (face-to-face or virtual) to explain products and services to customers.
Technical Support
·Provide technical input to support quotation preparation.
·Ensure solutions are technically accurate, feasible and correctly costed.
Key Account Management
·Act as primary point of contact for service contract customers (primarily housing providers).
·Collate reports and KPI information.
·Respond to technical enquiries and customer issues.
·Coordinate responses by liaising with operational staff, planning and sales teams to maintain high customer satisfaction levels.
Customer & Engineering Support
·Work alongside customers and engineers to assess equipment needs.
·Ensure products meet system and performance requirements.
Sales Support
·Collaborate with the sales team to understand customer demands.
·Assist with negotiations on contract terms to secure orders while ensuring compliance with product standards and delivery expectations.
Product Development
·Provide input on product improvements.
·Recommend new and enhanced products to customers.
Problem Solving
·Support customers with product-related technical issues.
·Ensure effective resolution and high levels of satisfaction.
Customer Service & Marketing Support
·Assist the Marketing Manager with sourcing material for social media content (approx. 3-4 posts per month).
·Issue customer feedback forms following site visits and follow up on negative responses.
·Submit monthly feedback summary reports to the Bids and Proposals Manager.
Enquiry Management
·Monitor the shared sales inbox.
·Direct enquiries appropriately and gather initial information required for quotations.
Service & Maintenance Agreements (CSM)
·Maintain accurate and up-to-date records.
·Issue new service and maintenance agreements as required.
Skills & Qualifications
Essential
·Technical Expertise: Strong understanding of potable water booster sets and small domestic wastewater treatment plants.
·Sales Experience: Demonstrable experience in technical sales (wastewater solutions advantageous).
·Communication Skills: Ability to clearly explain complex technical information.
·Organisational Skills: Capable of managing multiple tasks within a fast-changing environment.
Desirable
·Experience within the wastewater industry.
·Knowledge of Salesforce CRM and ability to generate data reports (training available if required)