United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas: Utility Infrastructure – design, build, and maintain critical water, energy (gas), power, and telecoms infrastructure for the UK’s largest network owners and operators. Social Infrastructure – revitalise homes and communities with retrofit, refurbishment, and maintenance.
Resident Liaison Officer
We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services.
About the Role
As the key point of contact for residents, you will:
* Engage with customers through newsletters, meetings, visits, and open days.
* Ensure residents are kept informed of works, processes, and any changes or updates.
* Provide excellent customer care and aftercare, ensuring works are completed to a high standard.
* Manage expectations and communication between residents, clients, and our operations teams.
* Handle potentially challenging situations with empathy, professionalism, and resilience.
This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference.
A full UK driving licence and access to a car are essential for this role.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service. Industries: Construction.
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