Business Administration
Seaham, SR7 0HB
To support the smooth running of the organisation by providing high-quality administrative support and excellent customer service. The administrator will learn to manage records, processes, and systems while also delivering a professional service experience to internal and external clients.
Key Responsibilities:
* Maintains records and files, handles confidential information in compliance with the organisation's procedures
* Using IT systems and databases to manage information.
* Acting as a first point of contact for customers, handling queries in person, over the phone, and online.
* Building trust with customers by listening, solving problems, and managing expectations.
* Supporting courses, monitoring progress, and helping the team deliver on time.
* Produces accurate records and documents including emails, letters, files, payments, reports and proposals.
* Able to update and review databases, record information and produce data analysis where required.
* Makes effective decisions based on sound reasoning and can deal with challenges in a mature way.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
What we're looking for:
* Use communication behaviours that establish clearly what each customer requires and manage their expectations.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* IT know-how (Microsoft Office, email, databases, or similar).
* A positive, professional attitude with a flexible approach to change.
* Someone who enjoys helping others and working as part of a team.
* Completes tasks to a high standard.
* Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude.
* Can accept and deal with changing priorities related to both their own work and to the organisation.
* Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace
A full UK Drivers License is required.
Job Type: Full-time
Pay: £25,396.80 per year
Language:
* English (preferred)
Work Location: In person