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Role Overview
What will you be doing?
* Working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
* Achieving personal KPIs and revenue objectives with target customers.
* Identifying parts to meet customer sales requirements accurately.
* Utilising all product promotions effectively to meet specific targets.
* Identifying and leveraging potential sales opportunities within the customer base.
* Maintaining product knowledge and awareness of competitor activity.
* Building strong relationships with customers through regular contact via phone and face-to-face visits.
* Providing high-level customer service by understanding requirements, responding to requests, progressing orders, and offering expert advice.
* Providing timely communication to customers regarding their credit status.
* Supporting the TPS Centre team to ensure good working relationships and excellent customer service.
* Collaborating with the Sales Manager and others to meet sales targets.
* Handling incoming calls and customer enquiries within KPI guidelines.
* Using all systems properly and accurately to search and order parts.
* Completing documentation accurately and promptly.
* Managing cash and credit card transactions according to TPS guidelines.
About TPS
TPS provides independent garages and bodyshops with high-quality Genuine Parts for Volkswagen Group vehicles. It is part of the Volkswagen Group, with a network of Centres nationwide, offering a motivating and inclusive workplace focused on learning and development.
Essential Skills
* Proven track record in building relationships and achieving sales targets in a B2B environment.
* Confident communicator experienced in fast-paced or telesales environments.
* Passionate about providing excellent customer service.
* Strong verbal and written communication skills.
* Team player with drive and determination to meet sales targets.
* Attention to detail and accurate record-keeping.
* IT literate, preferably with MS Excel skills.
* Passion for the automotive industry.
Location
Shrewsbury, England.
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