Job Description
Commercial & Operations Director
· Senior leadership role in a profitable, founder-led market research services business
· Own commercial execution, delivery alignment, and team performance across a 12-person organisation
· Inbound-led commercial model supported by strong repeat client relationships
· Close partnership with founders and evolving strategic ownership over time
· £80,000-£90,000 base + bonus + longer-term incentive potential
· Central London, WeWork style offices, 3 days per week
I'm supporting a specialist market research services business on the hire of a Commercial & Operations Director. This is a senior leadership role for someone who enjoys running the engine of a professional services organisation - leading people, aligning commercial decisions with delivery capability, and bringing structure and clarity as the business continues to scale.
The Business
Our client delivers high-quality qualitative and quantitative market research services across 60+ countries, supporting global brands, platforms and agencies. The business operates in a quality-led, compliance-driven environment, with growth driven by inbound demand, repeat clients, and reputation. Commercial activity centres on feasibility, scoping, pricing, and delivery alignment.