At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Service Operations Manager
In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
What's in it for you?
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Your Role and Responsibilities
* Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category.
* Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.
* Providing technical consulting on Service solutions to management and customers.
* Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.
Qualifications for the Role
* Ability to demonstrate experience in remote Field Service or onsite Service delivery - Conducted in a proactive and professional manner
* Flexibility to support a 24/7 Service business
* Multi-skill - disciplined in electrical, mechanical and software Engineering
* Have experience of working on Automated robotic products
* Manual or Automated Welding process experience
* Hold Electrical qualifications or show a breadth working on electrical products and systems
* Core O365 and windows bases applications skills including ability to proficiently write reports
* Naturally methodical in proactive root cause analysis techniques
* Can show experience of working within remote teams
* Valid Full UK driving license
* Upholds core Health, Safety and integrity values in all work related commitments
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More about us
ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics
Benefits
ABB offers a full range of benefits to help you thrive at work and beyond.
* Competitive salary
* 25 days annual leave plus bank holidays
* Competitive contributory pension scheme
* Life assurance
* Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
* Internal mobility opportunities, mentorships & access to projects globally
* Employee Assistance Programme
* Generous employee referral scheme
* Private medical cover
* Generous bonus scheme
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.
#ABBCareers
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #J-18808-Ljbffr