Description
It’s an exciting time to join our People team at AXA UK&I, as we onboard several new systems and update all associated guidance and communications. As part of this, we’re looking for a talented individual to join our team for a 12-month fixed term contract.
As an Employee Experience Copywriter, you’ll join our small (but mighty) project team. Reporting to the Head of Employer Brand, you’ll work closely with the wider Employer Brand and User Experience team, to simplify and speed up how our people navigate internal systems to access information. You’ll review our current communications and colleague guidance documents, and then redesign in line with our Employer Brand look, feel and tone of voice. If you're ruthless about removing waffle, business jargon and internal ‘marketing speak’ and replacing with clear, concise engaging communications, this role is for you.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Glasgow office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
* Develop copy and simple design to support digital customer journeys.
* Collaborate with our User Experience team and E-Communications team, ensuring you understand the restrictions and limitations of internal systems and templates.
* Apply our Employer Brand look, feel and tone of voice across new HR systems including the messaging hierarchy for guidance documents, FAQs and more.
* Apply our brand tone of voice, with an emphasis on simplifying our communications for operational teams and line managers who are time poor and often unfamiliar with HR processes.
* Act as an expert in brand tone of voice and use of language for teams with limited communications expertise, helping them to apply our brand on a day-to-day basis using templates and toolkits.
* Use your eye for detail and express your ‘point of view’ on what good looks like.
What you’ll bring:
* Proven copywriting experience beyond marketing and advertising communications is essential. This would suit someone from an editorial or publishing background who understands digital channels and customer journeys.
* Experience translating complex technical information into clear and concise copy for non-technical audiences – essential.
* Fluent in applying brand guidelines, including tone of voice, across a range of formats – essential.
* Persuasive communication skills, particularly the ability to communicate clearly and effectively with technical and non-technical stakeholders.
* Project management and organisational skills and the ability to manage competing priorities.
* Comfortable working at pace, collaborating whilst being delivery and deadline focused.
* Competent working under pressure whilst retaining a sense of perspective, not afraid to ask for help.
* Ability to navigate and understand different internal audience needs and perspectives.
* Experience writing for systems or process communications would be beneficial.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
* Competitive annual salary of up to £35,000 dependent on experience
* Discretionary company & performance-based bonus
* Contributory pension scheme (up to 12% employer contributions)
* Life Assurance (up to 10 x annual salary)
* 25 days annual leave plus Bank Holidays
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
* AXA employee discounts
* Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.
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Who we are:
AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.
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