Charge Point Operations Advisor
12 month FTC
Ipswich/hybrid (3 days per week in the office)
£23,000 - £25,000
CLOSING DATE – 17th June 2025
Who we are:
We’re not just talking about making a
difference, we’re making it happen. We generate dispatchable, renewable power
and create stable energy in an uncertain world. Building on our proud heritage,
we have ambition to become the global leader in sustainable biomass and carbon
removals.
You’ll be joining our teams of
practical doers, future thinkers and business champions. We’re enabling a zero
carbon, lower cost energy future for all, and working hard to decarbonise the
planet for generations to come.
About the role:
As part of the Energy Services Team, the
Charle Point Operations Advisor will;
- Monitor
and maintain customers’ EV charging station network, including
identifying, managing and resolving faults, and offboarding charge
stations2
- Organise
engineer visits to any faults that cannot be resolved remotely whilst
keeping the customer informed of progress
- Manage
a variety of different contracts with a clear understanding of the
differences and how to process each account effectively
- Respond
to customer queries within 24 hours of receipt and manage customer
requirements and expectations with all queries being resolved in a timely
and professional manner
- Establish
effective working partnerships with other departments and colleagues to
maximise operational performance; challenging the status-quo when
necessary
Who we’re looking for:
To be successful in this role you’ll
ideally have…
- Previous
experience working in a customer orientated environment
- Knowledge
of the Electricity and/or electric vehicle charging industry and the
regulatory requirements
- The
ability to take ownership and challenge where appropriate with a ‘one
touch’ pro-active approach working to exceed customer expectations
- Excellent
written and verbal communication skills with a calm and confident
telephone manner
Rewards and benefits:
As you help us to shape the future,
we’ve shaped our rewards and benefits to help you thrive and
support
your lifestyle. If successful in this
role you’ll get:
- A
discretionary bonus depending on company performance
- Private
Healthcare with Vitality
- SAYE
(Sharesave): discretionary scheme from time to time
- Personal
accident cover
- Group
personal pension plan where we’ll pay up to 10%
- Holiday
25 days plus bank holidays
- Reimbursement
of the cost of your annual membership of one relevant and appropriate
professional body
We’re committed to making a tangible
impact on the climate challenge we all face. Drax is where your individual
purpose can work alongside your career drive. We work as part of a team that
shares a passion for doing what’s right for the future. With Drax you can shape
your career and a future for generations to come.
Together, we make it happen.
At Drax, we’re committed to fostering
an environment where everyone feels valued and respected, regardless of their
role. To make this a reality, we actively work to better represent the
communities we operate in, foster inclusion, and establish fair processes.
Through these actions, we build the trust needed for all colleagues at Drax to
contribute their perspectives and talents, no matter their background. Find out
more about our approach here.
Talk to us about flexible
working!
How to apply:
Think this role’s for you? Click the
‘apply now’ button to begin your Drax journey.
If you want to find out more about
Drax, check out our LinkedIn page to see our latest news.
We understand that you may have some
additional questions about the role. If you’d like to have a confidential chat
to discuss the role in more detail, please email (email address removed)
We reserve the right to close roles
early when the particular role and / or location has had sufficient
applications.
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