Overview
Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Role
Job: Reservations Coordinator Cowley Manor
Based in: Cowley, Cheltenham
Reports to: Events Manager
Duties and responsibilities
* To input & manage individual & small group reservations for overnight stays, ensuring all correct details are inputted, following the booking procedures, including checking reception team input.
* Process all reservation requests, changes and cancellations received by telephone, email & through online platforms
* Answer phone calls coming into the hotel, assist with any guest’s requests or direct to relevant departments
* Keep up to date on all special offers, promotional activities & hotel services
* Checking upcoming reservations to ensure the correct correspondence has been sent, along with suitable room allocations & updating the guest profile with their preferences
* To understand the features & locations of all bedrooms accurately plus the facilities available in the hotel and to be able to confidently discuss with guests
* Ensure all reservation reports are delivered in a timely manner
* Input gifted vouchers to Opera for pending reservations
* Process commissions for all our Reservations partners (OTAs and Travel Agents).
* Share travel agent’s guests feedback to Head Office Sales team.
* Support training of new starters on Reception in Reservations
* Attend weekly revenue meetings to ensure awareness of changes in process and strategies and to give in site into trends and upcoming bookings and suggest promotions.
About you
* Experience in a similar role within a comparable venue
* Experience with Opera or similar PMS system (preferable)
* Excellent organisational skills with a proven ability to manage and prioritise high volumes of email efficiently
* Be well spoken with excellent communication
* Attention to detail
* Social, engaging & motivated
* Flexibility to respond quickly with a positive attitude
What it is like to work for us?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
* On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path
* Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland
* Staff discounts and benefits
* Pension scheme
#J-18808-Ljbffr