Overview
As a Solutions Architect at Ascom, you will play a critical role at the intersection of Sales and Professional Services, supporting our mission to improve patient care through innovative technology. You will work closely with cross-functional teams, especially Sales to assess customer needs and design tailored solutions that deliver measurable value for our customers.
Opportunities and Responsibilities
* Assess customers’ clinical, business, and technical requirements to develop fit-for-purpose solution architectures
* Collaborate with Sales to articulate and gain support for proposed solutions and associated services
* Proactively recommend value-added services that enhance the customer offering, including implementation, workflow consultancy, education, and ongoing support
* Position Ascom’s solutions across the entire portfolio, tailoring recommendations to specific customer strategies and environments
* Serve as a key link between Product Marketing and Sales to ensure alignment in customer value delivery
* Capture and relay market feedback to product development to influence future innovations
* Work closely with subject matter experts and sales colleagues to ensure high-quality, sustainable solution design
* Coordinate with procurement regarding third-party product integration and contracting as needed
* Support seamless transition from sales to delivery by engaging Ascom’s Professional Services team early in the process
* Introduce and support Project Managers during delivery to ensure consistent, high-quality execution
* Assist in evaluating project outcomes, including profitability and effectiveness of scope and delivery
* Participate in post-project reviews to drive continuous improvement in service and solution design
* Support Sales with all activities including meetings, demonstrations, exhibitions and quote generation as required
Skills And Competencies
* Excellent interpersonal and collaboration skills
* Experience working with multidisciplinary teams in operational healthcare environments is highly desirable
* Excellent communication skills, including presentation and influencing skills
* Ability to work independently and have a strong social presence with team interaction
* Strong network knowledge (understanding of IP networks and WiFi highly desirable, any certifications such as CCNA or CWNA would be desirable)
* Knowledge of servers, virtualization and cloud would be desirable
* Strong understanding of structured cabling, installation practices, and applicable standards (e.g., BS EN 50173, TIA/EIA standards) highly desirable
* Understanding of Electrical Installations and/or Electronic Engineering (e.g., BS 7671 standards) highly desirable
* Knowledge or hands on experience with NEC contracts (e.g., NEC3/NEC4) highly desirable
* Knowledge of Ascom products and solutions would be highly desirable
Qualifications And Experience
* A recognised engineering or technical qualification
* 2–5 years of experience in healthcare technology sales, clinical professional services, or network infrastructure environments
* Hands-on experience in customer-facing roles, ideally within medical or clinical technology contexts
* Familiarity with Nurse Call systems and workflows in healthcare settings is highly advantageous
* Proven success working cross-functionally in fast-paced, customer-focused environments
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* IT Services and IT Consulting
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