Posted: 10h ago
The role
Job Description The Technical Strategy Lead is responsible for defining and evolving the technical approach that underpins service delivery enablement across FGFS. This role translates strategic and operational requirements and customer experience ambitions into scalable, coherent technical solutions, ensuring that system capability and process design evolve together to deliver effective outcomes. Working closely with Operational Design, Strategy Business Owners, Technology, and external platform partners, the role ensures technical solutions are feasible, aligned to delivery constraints, and optimised for long-term scalability. The role also plays a key part in shaping automation and AI capabilities, identifying opportunities to reduce manual intervention and enhance customer journeys across servicing platforms. You’ll be responsible for: Leading the design and development of scalable technical solutions that enable strategies, operational processes and customer journeys Defining technical patterns, integration approaches, and automation strategies to support service delivery Translating operational requirements into clear technical designs, considering cost, complexity, scalability and risk Partnering with Operational Design to ensure process and system designs are co-developed and aligned Challenging solutions that introduce unnecessary technical or operational complexity Owning the AI and automation roadmap, identifying opportunities to reduce manual intervention and improve efficiency Engaging with platform suppliers and partners to understand emerging capabilities and assess their applicability Translating technical designs into clear delivery scope, including requirements, acceptance criteria and test approaches Supporting delivery planning, sequencing and prioritisation alongside Systems Delivery and Strategy teams Contributing to prototyping or early configuration where required to validate feasibility and accelerate learning Ensuring clear governance between design, build and release, maintaining appropriate controls and separation of responsibilities
