Hutchison Ports – Port of Felixstowe is the UK’s largest deep water container port and a major gateway for global trade. As a Automated Operations Coordinator, you will be reporting to the Senior Manager Automated Operations and Transformation, the role holder will be tasked with coordinating and optimising our Automated Operations (AO) by overseeing both Remote Crane (RYC) Operators and Autonomous Truck (AT) activities, maintaining high standards in AO processes and procedures, whilst constantly striving to improve AO effectiveness.
Working closely with the Service Delivery Team the role holder will also assist in monitoring and producing reports to support the continuous development and performance in the AO function, alongside improving automated equipment systems and processes deployed within Port of Felixstowe Operations.
Our Benefits – Rewarding the people who keep our port moving
We offer a strong, reliable benefits package designed to support your financial security, wellbeing and long term development:
Financial & Security
1. Competitive pension: 8% employer contribution (min 4% employee)
2. Life Assurance: 14× annual salary for pension scheme members (4× for non-members)
3. Annual profit share bonus and performance related bonus
Health & Wellbeing
4. Employee Assistance Programme (EAP): confidential counselling, stress & anxiety support, financial wellbeing guidance, plus access to our Wellbeing Hub
5. On site Occupational Health Team and wellbeing support
Time, Flexibility & Community
6. Paid leave, enhanced sick pay terms, and family friendly policies
7. Volunteering days supporting our local community
8. Perkbox retail discounts, wellbeing content and savings across hundreds of brands
Growth & Development
9. Access to development pathways, accredited training, and career progression opportunities across our port network
Role Overview
Key responsibilities
10. Focal point for all RYC and AT related operational activities
11. Deliver unambiguous safety leadership to your team, based on the HPUK Leadership Guide, ensuring the vision to tackle all issues and the department/shift safety plan is communicated, understood and embedded in the business following the correct policies and procedures
12. Deploying RYC Operators to tasks and/or training/support duties whilst managing shift changeovers and breaks to optimise performance and utilisation levels
13. Proactively monitor, evaluate, and address RYC and AT operational performance
14. Use Terminal Operations Systems to ensure adherence to SLAs and proactively identify opportunities to improve customer service
15. Provide coaching, mentoring and support interventions as appropriate to aid your teams’ personal growth and development
16. Identify and document any AO operational inefficiencies, proactively seeking opportunities for improvement, offering recommendations as appropriate
17. Ensure AO daily equipment checks are completed correctly and efficiently to ensure customer service requirements are met
What you need
18. At least 2 years’ operational coordination and/or supervisory experience
19. Excellent IT skills with ability to use Windows based systems and MS Office
20. Lead by example and promote high standards; manage conduct and behaviour accordingly
21. Excellent problem solver with ability to use own initiative
22. Current and valid full UK Driving Licence (Manual)
Shifts & Pay
23. Basic salary: £50,267
24. Shift Pay: £14,414
25. Hours: This role is a 24/7 shift-based role following our standard 4 on / 4 off pattern working an overall average 42hr week including breaks.
Inclusion & Community
We are committed to creating an inclusive, welcoming workplace where everyone can thrive. We celebrate individual differences and believe that embracing diversity drives innovation, creativity, and stronger collaboration across our teams.
As part of this commitment, we consider all qualified applicants and encourage open conversations about flexible working. We offer a supportive, community‑focused environment and are proud to hold Chartered Status from Women in Maritime.
Our dedicated Diversity & Inclusion committee supports a range of employee networks, including our Women’s Network, PRIDE, Early Careers, Veterans & Reserves, Disability, and Culture groups.
The Recruitment Process - What is involved?
Our recruitment process has been designed for you to easily apply and highlight the best of your skills, expertise and personal attributes. We want you to be prepared, confident and the best version of you for this role.
26. Apply online – share your relevant experience and transferable skills by 29 March 2026
27. Anonymous shortlisting – all identifiable details are removed before hiring managers review applications.
28. We will contact applicants as soon as possible after the closing date.
Hutchison Ports UK is able to sponsor skilled worker visas in cases where the role fits the requirements set out by the UK government. Please refer to the government website via this link to understand the requirements needed. In cases where a post-study visa is used initially, it may be the case that the skilled worker visa requirements will not be met once this visa has expired.
Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have been awarded Chartered status by Women In Maritime. Our D&I committee oversees multiple employee networks including - Women’s Network, PRIDE, Early Careers, Veterans & Reserves, Disability and Culture.
Apply Today
Bring your commitment, teamwork and drive—and we’ll give you a career, not just a job.