Overview
Receptionist role at Shaw healthcare (Group) Ltd. 37.5 Hours per week - Monday to Friday, office based. Location: head office in St Mellons, Cardiff.
Base pay range
This range is provided by Shaw healthcare (Group) Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Salary
£27,414.18 per annum
Benefits
* 28 days annual leave including bank holidays
* Employee Ownership Trust
* Onsite parking
* Enrolment to NEST pension
* Retail/Leisure/Holiday and travel discounts
Duties – Reception
* Answering, screening and forwarding incoming calls
* Greeting visitors, providing refreshments and showing visitors to meeting rooms
* Provide health & safety advice to visitors
* Dealing with incoming and outgoing post and parcels
* Maintaining signing in book and issuing visitor passes
* Booking of meeting rooms
* Manage stationery room and record stock as required
* Dealing with Contractors and Suppliers
* Liaison and administration in respect of Care and Housing enquiries
Duties – Administrative
* Placing orders for planned and reactive maintenance works and purchases. To receive and process repair requests from care homes and housing tenants
* Arranging surveyor's visits as appropriate. Obtaining quotes for works and equipment purchases
* Direct Labour - Monitoring of Direct Labour works orders and material purchases
* Provision of secretarial support to Building Surveyors and the department generally, including compiling contract documentation, typing reports and analysing spend
* Daily use of Microsoft Office package including Word, Excel as well as bespoke Maintenance and Finance software and contractor portals
* Assist in the management of the “Life Cycle” process in respect of obtaining approvals, placing orders and maintaining records
* Purchasing - Receiving requisitions, sourcing and selection of products, agreeing prices, placing orders and approving associated invoices. Identification of new suppliers and the setting up of accounts
* Tenants - Receiving and resolving tenant queries. Liaison with Housing Officer on tenancy issues
* Record keeping - Review, maintain and updating compliance spreadsheets including but not limited to the Gas and Electrical service contractor database
* Liaising with Local authorities and utility providers in respect of new tenancies
* Assist in the delivery and retention of the various ISO accreditations
* Participate in the management of the Head Office function through miscellaneous tasks as required
* Assist in the management of various national procurement agreements including waste collection, building supplies, laundry supplies, Work wear etc
* Any other duties as required by the Director of Property Management
Relationships
* At all times to provide excellent customer service over the telephone or in person to both internal and external clients and to work to the highest standards
* To develop and maintain close and effective working relationships with colleagues across the organisation
Essential Criteria
* Previous experience in working within a busy reception
* Experience in working in a telephone help desk environment
* The ability to effectively prioritise and manage a busy workload
* The ability to provide general office administration support
* Competence in using Microsoft Word, Excel, PowerPoint and Outlook
* Experience with reception equipment, franking machine and photocopier
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitals and Health Care
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