DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35
Exalto consulting are currently recruiting for a contract service desk analyst, must currently hold DV clearance and be transferable. You would need to go to site 5 days a week in Wiltshire and this is paying £400 per day inside IR35
Key Duties and Responsibilities
* Provide 1st line support where required, supporting customers users with first time fixes and account creations
* Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost.
* Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management.
* Understanding of systems such as active directory, cloud environments.
* ITiL v4 qualified or highly experienced in the practices
* 5+ years of experience in an IT Service Desk or End User Support role
* Experience using ITSM tools (e.g. Jira Service Management
* Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change)
Desired Competencies
* Experience in environments using Agile or DevOps ways of working
* Experience in Cloud Platforms
* Exposure to automation or scripting
If you have the above experience and are looking for a new contract role please send your CV for immediate consideration s our client are looking to hire ASAP
DV cleared service desk analyst - on site in Wiltshire - £400 inside IR35
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