Due to our ongoing success, we now have a vacancy for a full time
______________________________
Key Account Manager – Industry (North)
Location: Home-based with field coverage across North (Birmingham, NE, NW, Scotland, and Northern Wales)
Reporting to: Head of Industry, Wall Protection & Contracts
Travel: Approx. 80% field-based, with an average of one overnight stay per week
____________________________
Overview
Are you ready to take your sales career to the next level?
We’re looking for a driven and strategic Key Account Manager (KAM) to spearhead growth of our market-leading flooring and interior solutions, in the Life Sciences, High-Tech and manufacturing sectors, focusing on end users, engineering consultants, and architects. This is a high-impact role with strong autonomy and the opportunity to shape the future of our Industry segment across Birmingham, the north of England, Scotland and North Wales regions. The KAM will also coordinate activity with the Commercial organisation and the sales Commercial team within the Region (R1).
Key Responsibilities
* New Business Development:
Proactively identify, engage, and secure new business opportunities with Key Pharma Sites, Manufacturing facilities, and High-tech facilities e.g data centres and gigafactories through high-quality prospecting, networking and relationship building.
* Account Management & Growth:
Maintain and expand existing customer and specifier relationships, ensuring long-term loyalty and increased market share.
* Strategic Planning:
Collaborate with the National Sales Manager to define and execute a clear growth strategy aligned with company objectives and market trends.
* Market Intelligence:
Gather and analyse competitive insights to assess market potential, identify emerging opportunities, and inform strategic decisions.
* Event Participation:
Represent the company at key industry exhibitions across the UK and Europe to build brand awareness and generate leads.
* CRM & Data Accuracy:
Ensure all customer and project data is accurately maintained to support forecasting, reporting, and customer service excellence.
* Customer-Centric Approach:
Actively listen to customer feedback and market signals to adapt strategies and maintain a competitive advantage.
Candidate Profile
* This role is ideal for a seasoned sales professional with a proven track record in both B2B technical consultative selling. Experience within the Industry sector and an established network of industry contacts would be advantageous.
* As a largely autonomous, field-based position, success hinges on your ability to influence key decision-makers, from Industry End Users to project stakeholders such as Contractors and Architects. The role demands a high level of resilience and tenacity, particularly given the challenging nature initially connecting with key decision-makers within the sector.
* The successful candidate will be a highly motivated self-starter, confident in consultative, value proposition selling and skilled in new business development. You’ll thrive on challenge, be driven by results, and possess the commercial acumen to identify and convert opportunities into long-term partnerships.
Key requirements
* Proven track record in driving sales growth, with a highly sales-driven and technical mindset
* Well-developed experience of in-person cold calling as part of broader new business development activity.
* Solid experience in a new business development or a senior sales capacity ideally in a similar sector
* Experience of the commercial interiors industry with B2B sales
* Excellent interpersonal skills and attitude
* Flexible, dynamic, and highly organised method of working
* Confident communicator – Presenting, verbal and written
* Passion for providing excellent customer service
* Experience of the commercial flooring industry - Desirable