Job Title: Salesforce Business Analyst (Nonprofit Cloud)
Outside IR35
Hybrid working - London
Role Overview
We are seeking a Salesforce Business Analyst with experience in Nonprofit Cloud to support the delivery and optimisation of CRM solutions within a mission-driven environment. You will work closely with stakeholders to gather requirements, translate business needs into Salesforce solutions, and support successful implementation and adoption.
Key Responsibilities
* Elicit, analyse and document business requirements for Salesforce Nonprofit Cloud solutions
* Collaborate with stakeholders to design scalable CRM processes (e.g. fundraising, donor management, programmes)
* Translate requirements into user stories, process flows and functional specifications
* Work with technical teams to support configuration, testing and deployment
* Support data migration, data quality and reporting requirements
* Facilitate workshops, stakeholder engagement and user training to drive adoption
* Ensure solutions align with nonprofit objectives and best practices
Key Skills & Experience
* Proven experience as a Salesforce Business Analyst
* Hands-on experience with Salesforce Nonprofit Cloud (or NPSP)
* Strong understanding of nonprofit processes (fundraising, grants, donor journeys)
* Experience with Agile delivery methodologies
* Excellent stakeholder management and communication skills
* Ability to translate complex requirements into clear, actionable outputs
Desirable
* Salesforce certifications (e.g. Administrator, Business Analyst)
* Experience with integrations, data migration or reporting tools
* Background in nonprofit or social impact organisations