Overview
Retail Sales Advisor Edinburgh PT 20 hours FTC – Swatch, Edinburgh, United Kingdom. Fixed-term contract until 31 January 2026, with potential to go permanent. The key purpose is to provide service to customers, promote Swatch products and meet sales targets.
Responsibilities
* Greet and serve all customers providing a friendly service and delivering a full and memorable experience
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
* Ensure good knowledge of all functions of watches and other products
* Provide reliable information to customers in all matters relating to sales and customer service
* Help display merchandise as directed
* Contribute to the store reaching its monthly, quarterly and annual sales targets
* Deliver exceptional customer service to every customer, every time
Security
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
* Maintain/build a general awareness of products and security hot spots
* Follow Company policy and procedures for opening/closing the store
* Maintain correct processing of all deliveries
Cash Handling / Payment Transactions
* All transactions to be handled in a responsible and secure way
* Till functions, cashing up, payments and general duties
* Dealing with, and handling of, cash, credit cards and international currency
Care of the Store
* Ensure the store is kept clean and presentable at all times
* Back of house and shop floor are both just as important
* Health and Safety aware
* Good Visual Merchandising standards
Communication
* Adhere to company policies and regulations
* Attend briefing sessions as directed by your line manager
* Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
* Be familiar with international customers customs and culture
Product Knowledge
* Attend regular training days
* Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
* Be able to deliver good product knowledge to our customers
Other
* To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
Professional Requirements
Essential
* Positive and outgoing with the ability to naturally converse with customers
* Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
* Adaptable with the ability to build strong working relationships within small teams
* Excited to learn about Swatch products and gain a technical understanding of our ranges
Preferred
* Have experience within retail and/or fashion accessories
* Be accommodating to shifts, longer trading hours and staying late for events etc
* Have experience dealing with international customers
* Ability to communicate in multiple languages
* Commercial focus with a desire to exceed KPIs
Job Location
Princes Street 99A, EH2 3AA Edinburgh, United Kingdom
Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom
Seniority level
* Associate
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail Luxury Goods and Jewelry
By applying, you may be considered for other Swatch opportunities. Referrals increase your chances of interviewing at Swatch.
#J-18808-Ljbffr