Overview
Location: Cheltenham, UK. Benefits: (UK only) 27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Share scheme, Enhanced pension plan, Life assurance, On-site gym, Free on-site parking, Salary sacrifice schemes for Technology and Electric Vehicles.
Responsibilities
* Liaise with service coordinators to ensure that work is planned efficiently.
* Ensure service provided to customer complies with contractual obligations.
* Carry sufficient stock to satisfy needs of service agreements owned and follow processes for adding additional items when additional stock is required.
* Prepare in advance of service visits, ensuring that all relevant information is available such as drawings and instruction manuals.
* Ensure that customer is made aware of any outstanding issues and how they will be addressed prior to leaving site.
* Complete detailed job sheets whilst on site and obtain customer signature prior to leaving site.
* Identify and support continuous improvement projects providing exemplary service and customer delight across the business.
Experience
* Electrical or Mechanical background
* Gained experience of product range
* Gained experience of various steam processes
* Gained experience of instrumentation
To be successful
Company Core Values at all times
* CCNSG
* CSCS Engineering Services Skill Card
* Electrical or Mechanical qualification
* Full UK Driving License
* In depth knowledge of Spirax products and their operation
* Communication and rapport building skills
* Ability to work autonomously and under pressure
* Passion, energy and enthusiasm
About Spirax Group and Values
The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units, organised into four Divisions: EMEA, APAC, Americas, Gestra. Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life. We are committed to an inclusive culture and values that unite us, guiding decisions and supporting colleagues to make a difference for each other, customers, communities, suppliers, our planet and shareholders by creating an equitable working environment where everyone feels included.
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan.
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. We will consider requests for flexible working. We offer additional benefits through our Group Inclusion Commitments, including gender-neutral parental leave, paid caregiver leave, and support for pregnancy loss or domestic abuse, with a commitment to a menopause-friendly workplace. Learn more at Spirax Group website. We are also a Disability Confident Committed Employer.
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