Company Overview
McKays Pitlochry is a traditional Scottish hotel, pub, and live entertainment venue dedicated to providing an exceptional experience through fine local produce, ales, and premium spirits.
Summary
We are seeking a Hotel Receptionist to join our team at McKays Hotel Bar & Restaurant in Pitlochry. This role is vital in ensuring our guests receive outstanding service and a warm welcome, contributing to the lively atmosphere of our establishment.
Responsibilities
* Greet guests warmly upon arrival and assist with check-in procedures.
* Manage reservations and handle guest inquiries efficiently.
* Provide information about hotel services, local attractions, and events.
* Maintain a clean and organised reception area.
* Handle phone calls with professionalism and courtesy.
* Assist with guest services to enhance their stay experience.
* Collaborate with other departments to ensure seamless service delivery.
* Address any guest complaints or issues promptly and effectively.
* Monday to Friday with occassioanl weekend
* Qualifications
* Proven experience in a hotel or hospitality environment is essential.
* Excellent communication skills; multilingual or bilingual abilities are highly desirable.
* Strong phone etiquette and customer service skills.
* Ability to work well under pressure in a fast-paced environment.
* A friendly demeanour with a passion for providing exceptional guest experiences.
Call-To-Action If you are ready to be the welcoming face of McKays Hotel Bar & Restaurant and create memorable experiences for our guests, we invite you to apply today
Job Type: Full-time
Pay: £13.00 per hour
Expected hours: 30 per week
Benefits:
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free parking
Work Location: In person