Job Description
Role / Job Title: PAS-X MES Application Support Analyst L1/L2 (SaaS)
Work Location: Ireland, Cork
Hybrid Requirement: 1 day a week (but should be available when needed)
The Role
Manufacturing Data Management project for a global FMCG client as a Platform architect.
Your Responsibilities
1. L1/L2 Application Support
* Provide L1/L2 support for PAS-X MES across EU manufacturing sites
* Act as first point of contact for MES incidents, alarms, and service requests
* Perform incident triage, analysis, resolution, or escalation within agreed SLAs
2. Incident & Problem Management
* Log, manage, and resolve incidents using Pulse
* Support deviation, investigation, and root cause analysis activities where required
* Coordinate with PAS-X vendor (L3) for product-level or complex issues
* Maintain complete, accurate, and auditable ticket records
3. Change, Release & Upgrade Support
* Support PAS-X releases, patches, and upgrades under GE HealthCare change governance
* Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable)
* Support regression testing, cutover, and post-release hypercare
4. Manufacturing & MES Operations Support
* Support shop‑floor operations including EBR execution, weighing, dispensing, and packaging workflows
* Support integration points with SAP and Historian related systems
* Assist sites during critical manufacturing windows where required
5. GxP & Compliance Support
* Operate in compliance with GxP, data integrity, and validation requirements
* Support audits, inspections, and compliance reviews as required
* Ensure all incidents and changes are documented for audit readiness
6. Stakeholder & Vendor Coordination
* Act as operational interface between manufacturing sites, IT, QA, and PAS‑X vendor
* Provide regular status updates and participate in operational and governance calls
7. Knowledge Management
* Maintain MES support documentation, runbooks, and known error records
* Support knowledge transfer and stabilization activities across regions
Your Profile
Essential Skills / Knowledge / Experience
* 5‑10 years of experience supporting MES platforms (KOERBER PAS‑X preferred) Hands‑on experience with PAS‑X MES in regulated manufacturing environments
* Strong understanding of EBR, shop‑floor processes, and MES integrations
* Experience supporting SaaS / platform‑based MES solutions
* Strong understanding of ITIL‑based incident, problem, and change management
* Experience working with EU manufacturing sites and QA teams
Desirable Skills / Knowledge / Experience
* Experience in pharma or life sciences manufacturing
* Exposure to SAP, Historian, LIMS, and automation systems
* Experience supporting PAS‑X packaging and process lines
* Experience with ITSM tools such as ServiceNow or Jira
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