Business Analyst (D365) - Contract | Day Rate (Flexible for the Right Candidate)
Location: Mainly remote, with national & international travel (twice monthly)
Our client, a rapidly growing services organisation operating at the centre of multiple mergers and acquisitions, is seeking an experienced Business Analyst with strong D365 expertise to support a major transformation programme.
Key Responsibilities
* Conduct comprehensive 'as-is' process mapping across current sales, customer service, and field service functions.
* Perform detailed gap analysis between existing business processes and the current D365 system build.
* Identify and communicate required changes to both business processes and system configuration to ensure a smooth and effective D365 rollout.
* Attend onsite workshops twice a month, both nationally and internationally. A valid driving licence is essential.
* Work closely with stakeholders across acquired businesses to ensure alignment, clarity, and consistency in future-state processes.
* Support the programme in maintaining a clear scope and robust change management approach.
Skills & Experience Required
* Proven experience working with Microsoft Dynamics 365, specifically across Field Service and Sales modules.
* Strong background in process mapping, gap analysis, and operational optimisation.
* Excellent understanding of scope control and change management principles within complex transformation environments.
* Confident communicator capable of engaging with teams across multiple locations and business units.
* Comfortable working in fast-paced, evolving environments created through mergers and acquisitions.