Are you an experienced and motivated GP Practice Managerlooking for your next challenge? Alastair Ross Medical Practice, awell-respected and traditional GP surgery in central Bolton, is currentlyseeking a dedicated individual to take the lead in managing and enhancing theday-to-day operations of our practice.
This is a fantastic opportunity to join a supportiveenvironment where your expertise will be valued and your leadership will make ameaningful difference to staff and patient experience alike.
Main duties of the job
* Main duties of the job
* Oversee day-to-dayoperations of the GP practice
* Manage staff rotasand clinic scheduling
* Ensure CQCcompliance and accurate NHS reporting/claims
* Lead and supportthe administrative team
* Attend Primary CareNetwork (PCN) meetings and contribute to network initiatives
About us
With a list size of approximately 7,000 patients, ourclose-knit and collaborative team includes 4 GP Partners, a Salaried GP, aNurse Manager, an ANP, HCAs, and a strong administrative team.
Job responsibilities
* Operational Management:Oversee the day-to-day running of the practice, ensuring efficient delivery of services across clinical and administrative areas. Proactively identify and resolve operational issues, streamline workflows, and implement best practices to enhance patient care and staff efficiency.
* Staff Management and HR:Lead and support a team of administrative and clinical staff. Manage recruitment, induction, training, appraisals, and performance reviews. Foster a positive working environment, ensure appropriate staffing levels, and handle HR matters in line with employment law and practice policies.
* Rota and Clinic Planning:Develop and maintain staff and clinician rotas, ensuring adequate cover for clinics, holidays, and absences. Coordinate clinic schedules to maximise access for patients and optimise the use of resources.
* Regulatory Compliance (CQC & GDPR):Maintain up-to-date policies and procedures to ensure full compliance with Care Quality Commission (CQC) requirements, Information Governance (IG), and GDPR standards. Prepare for and lead on CQC inspections, audits, and internal reviews.
* Finance and NHS Claims:Manage the submission of accurate and timely NHS claims, including QOF, Enhanced Services, and other income streams. Work closely with finance colleagues to monitor budgets, control costs, and ensure financial sustainability of the practice.
* Primary Care Network (PCN) Engagement:Represent the practice at PCN meetings, collaborate with network colleagues on shared initiatives, and ensure the practice meets PCN-related requirements and targets. Coordinate the integration of shared roles and services within the practice.
* IT and Systems Oversight:Oversee the use of clinical and administrative IT systems, ensuring efficient use and accurate data entry. Liaise with system suppliers, manage updates, and troubleshoot technical issues as needed. Promote digital innovation and data security.
* Patient Services and Experience:Ensure high standards of patient care and customer service. Handle patient complaints sensitively and in line with policy. Monitor patient feedback and implement improvements to enhance satisfaction and access.
* Strategic Development:Work with GP Partners and the wider management team to develop and implement the practices strategic objectives. Identify opportunities for service development, efficiency gains, and quality improvement.
Person Specification
Experience
* Proven experience as a Practice Manager in a GP surgery or similar healthcare setting
* Experience in leading and managing multidisciplinary teams Experience in staff recruitment, training, and performance management Experience managing finances, NHS claims (e.g., QOF, Enhanced Services), and budgets
* Familiarity with CQC compliance, policy management, and inspection preparation Experience using clinical systems (e.g., EMIS, SystmOne) and Microsoft Office Knowledge of HR processes and employment law Experience handling patient feedback and complaints in a healthcare setting
* Involvement in service improvement or change management projects Experience working within a Primary Care Network (PCN)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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