Admin & Reception Assistant
Border Physio – The Old Dairy, Pavilion Estate, Melrose, TD6 9BN
Part-time | Permanent | £12.50–£15.00 per hour | 6 hours per week (Fridays)
About Us
Border Physio is a friendly, professional physiotherapy clinic dedicated to helping our patients move better and feel their best. We pride ourselves on providing excellent care in a welcoming and supportive environment.
Job Overview
We're looking for a motivated and organised Admin & Reception Assistant to join our team. This is a key front-of-house role, ideal for someone who enjoys working with people and keeping things running smoothly.
You'll be the first point of contact for our patients — handling calls, bookings, and payments — while providing essential administrative support to our physiotherapists and practice manager.
If you're friendly, detail-oriented, confident with IT systems, and love helping people, this could be the perfect role for you.
Key Responsibilities
* Greet patients and provide a warm, professional welcome.
* Manage appointments, calls, emails, and patient records accurately.
* Process payments and maintain clear, organised documentation.
* Support the physiotherapy team with day-to-day administrative tasks.
* Keep the reception and waiting areas tidy and inviting.
* (Bonus) Contribute to social media and marketing activities if you have experience or interest in this area.
Skills & Experience
* Previous experience in administration or a customer-facing role.
* Excellent attention to detail and strong organisational skills.
* Confident using IT systems; experience with clinic software is a plus.
* Friendly, professional, and approachable communication style.
* Ability to multitask and manage time effectively.
* Experience or interest in social media and marketing is a valuable bonus.
What We Offer
* Supportive and welcoming team environment.
* Set hours: Fridays – / 6 hours per week.
* Competitive pay: £12.50–£15.00 per hour (dependent on experience).
* Opportunities for training and development.
* A chance to make a real difference in patients' lives.
To apply, please send your CV and a short cover letter to
Learn more about us at
Job Type: Part-time
Pay: £12.50-£15.00 per hour
Expected hours: 6 per week
Work Location: In person