1st Line IT Systems & Business Support Location: Coventry Salary: £26,000 to £28,000 DOE Contract type: 12 Month FTC Working hours: 40 hours, Mon - Fri, 8:30am to 5pm About the role We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support & liaising with line managers & 3rd Party vendors will encompass 40% of the role and technical IT services, the other 60%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment. Requirements Degrees in Networking and IT Security, Software Engineering or Business Information Systems would be highly advantageous - open to graduates who are looking to gain experience within a busy IT Support team. Proven experience using & guiding users through Office 365 and providing Cloud Support. Hands-on experience with laptop builds, imaging and configuration, with familiarity with Microsoft Intune for device enrolment, compliance, app deployment and policies. Diagnose and resolve hardware, software, and network issues quickly and efficiently. Ability to troubleshoot, diagnose and resolve technical issues for hardware: laptops, mobile devices (iOS/Android), and peripheral equipment (printers, docks, headsets) and software i.e. common Office apps, network & cloud-based applications). Perform account and access management tasks (password resets, MFA setup, permissions). Keen to gain exposure to, and support, other areas of the business including Finance, HR, Operations and more! Deliver a consistently positive experience with clear and effective communication to all users (customers and team members), whether the request is technical or non-technical, in order to deliver high-quality support for all. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Contribute to projects that make a real difference in the community and environment. We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits 21 days holiday plus bank holidays. Enhanced maternity and shared parental leave. Support for personal and professional challenges. Discounts on retail, holidays, gym memberships, and more. Resources to manage your finances. Secure your future. Colleague of the month and annual awards. Two days per year to support a cause of your choice. Comprehensive resources and support. About i dverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. At i dverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.