Senior Property Manager
Department: Property Management
Employment Type: Full Time
Location: Birmingham
Description
Base: Birmingham + Regional Travel
About the Role
We are seeking a proactive and commercially minded Senior Property Manager to join our high-performing team. You’ll take day-to-day ownership of a diverse commercial property portfolio, acting as the key link between Asset Managers, Property & Facilities Management, and Operational Finance. Your role will be crucial in optimising cash flow, driving operational excellence, and ensuring a first-class tenant experience.
This is an opportunity to join a fast-paced, entrepreneurial environment where your ability to manage detail while keeping sight of strategic goals will be highly valued.
Key Responsibilities
Portfolio & Tenant Management
* Take full ownership of your allocated portfolio, ensuring all properties are maintained to a high, market-ready standard.
* Act as the primary contact for all landlord and tenant matters, including statutory notices, lease compliance, and general queries.
* Lead the response to tenant applications, identifying potential value-add opportunities in collaboration with Asset Managers.
* Support leasing activity including viewings, ensuring the presentation of assets aligns with marketing and business goals.
Reporting & Collaboration
* Work closely with Asset Managers to provide regular performance updates and contribute to business plans.
* Liaise with Property Administrators to ensure all property data is accurate and up to date.
* Collaborate with Finance to ensure timely invoicing and rent collection, and develop collection strategies for outstanding debts.
Financial & Service Charge Oversight
* Lead the service charge budget process, ensuring transparency, value for money, and cost recovery.
* Review supplier contracts regularly, identifying opportunities to reduce costs and improve efficiency.
* Oversee service charge reconciliations and invoice approvals, maintaining compliance with KPIs and RICS standards.
Operations, Compliance & Sustainability
* Coordinate with Facilities Managers to ensure compliance with Health & Safety and statutory obligations.
* Manage insurance matters including renewals and claims with brokers.
* Drive ESG initiatives by capturing tenant data and identifying areas for improvement across your portfolio.
* Ensure utility metering across common and demised areas is accurate and technically sound.
Team Contribution & Leadership
* Mentor junior team members and contribute to their development.
* Share knowledge, problem-solve collaboratively, and contribute to the wider success of the team.
What You’ll Bring
* Desirable RICS-qualified
* 5+ Years of Property Management experience (excluding residential)
* Strong track record in commercial property management across office, retail, or mixed-use assets - retail advantageous
* Deep understanding of lease obligations, landlord/tenant responsibilities, and service charge administration
* Experience in supplier procurement, service charge budgeting, and delivering value for money
* Financially literate, with the ability to understand and support reporting on budgets and asset performance
* Comfortable navigating health & safety and statutory compliance across multi-site portfolios
* Confident communicator, capable of building strong relationships with tenants, internal teams, and senior stakeholders
* Highly organised, proactive, and adaptable to change in a fast-paced environment
* Experience with property management software (desirable)
Benefits
* Highly competitive salary DOE
* Discretionary bonus scheme
* 25 days holiday per year plus bank holidays
* Office closure over festive season
* Additional holiday with service
* Private Medical Insurance (medical history disregarded)
* Healthcare Cash Plan
* 5% Company pension contribution
* 3x Life Assurance
* Cycle to work scheme
* Employee Assistance Programme
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