Overview
Some exciting opportunities have arisen to join Digital Five, a growing communications company that specialises in providing telecommunications, VoIP (cloud), broadband and media solutions to customers nationwide.
Based in our brand-new offices in Dibden Purlieu (free parking!), you will be involved in working as a key member of our customer service team.
The role
- Processing orders for our existing and new customers.
- Technical support to configure new services with our customers (remotely).
- Provide first and second line customer service and technical calls.
- Diagnose a range of faults such as VoIP, Broadband, WLR/PSTN, ISDN, ADSL, FTTC.
- Liaise with relevant telecommunications companies such as BT Openreach/Gamma.
- Handling customer enquiries, identifying sales opportunities, liaising with suppliers.
- Log faults with the relevant carriers/suppliers and keep customers up to date.
- Assist with out of hours support on a rota basis.
The candidate must have
- Excellent telephone manner as most of our customer contact is by phone.
- An inbuilt desire to help, fix and provide solutions that work for all parties to a satisfactory close.
- Good IT skills, Microsoft Office, Word, Excel, etc. Full training will be provided on our own bespoke systems.
- Suitable for Telecoms and/or IT support desk candidates, an IT Graduate or someone who is technically minded. Previous telecoms support experience will be an advantage.
- Excellent attention to detail with data input and fulfilling verbal instruction from customers and colleagues.
- Ability to be firm but friendly when dealing with technical issues or complaints; some experience of this would be an advantage.
Package
- Basic starting salary of £25-£28k depending on experience.
- 20 days paid holiday + bank holidays per annum.
- Company pension.
- Company events.
- Incentives and recognition.
- Full time permanent.
- Monday to Friday (some out of hours on a rota).
Work Remotely
Job Type
Full-time
Salary
£25,000.00-£28,000.00 per year
Benefits
- Company pension.
- On-site parking.
Schedule
Work Location
