1st Line Support | Permanent Job | Hybrid Oxford (3 Days on site) | ASAP Start
We're working with one of the UK's top accountancy companies to help them find a 1st Line Support specialist to join their team.
They’re expanding rapidly across Central and Southern England and have created a brand new position in their Oxford IT team. This is a great opportunity to join a supportive, values driven culture where training, development, and work life balance are top priorities.
Key highlights:
* Up to £28,000 salary (depending on experience)
* Hybrid working – 3 days in the office, 2 from home (after probation)
* Flexible hours around core times (10am–4pm) – flex your start/finish to suit your lifestyle
* You'll be first point of contact for IT support across hardware, software, applications, and basic networking
* Hands on with Active Directory, an ITSM tool (e.g. Freshservice/ServiceNow/Jira), ticket management, and escalation
* Real scope for progression, with entry onto their bespoke Management Development Programme, plus ongoing technical and leadership training
You’ll be part of a talented team in a practice known for its inclusive culture, regular social events, and excellent benefits (25+ days holiday with trading/flexible bank holidays, Wellbeing Day, EAP & MYNDUP mental health support, health cash plan, cycle to work, pension sacrifice, and more).
If you have solid 1st line/service desk experience, strong troubleshooting skills, and enjoy delivering friendly, professional customer service, this could be a perfect next step. If you're interested please send through an updated CV