We haveanexcellentopportunitywhere you can put your outstanding customer service skillsin toaction. We are looking foraconfidentand experiencedcustomer service hero to join us as?aSenior CustomerService Advisor in our busy Service departmentatourJLRDealerships inSouthampton.
The Opportunity:
As aSenior CustomerServiceAdvisoryouwillplay a key role in developing a strong relationship with our customers and take on anadditionallevel of responsibility with the completion of service processeswhilst acting as an ambassador for the Hendy brand and delivering world-class customer service.
In this role you will:?
1. Be the main contact for our customers bringing their vehicles in for an MOT, repair or serviceanddeliver an exceptionalexperience;
2. Lead the operations on the front desk, coaching Service Advisors andSpecialists;
3. Delegate daily tasks accordinglyassistingthe Team Leader and/or ServiceManager;
4. Ensurethe customer database is updated andaccurate;?
5. Support the profitability of the service department by using trained and professional salestechniques;?
6. Ensurecustomers are familiar with the variety of workshopservices;?
7. Accurately recording vehiclefaults;?
8. Liaisewith the serv...