Customer Service Administrator & Technical Support
Full time, Welwyn Garden City, £26,000 - £27,500
Company: The BOLD Company (Garnell Corporate Communications)
We are an award‑winning provider of telecoms and digital solutions to the business sector, recognised for quality of service and boasting an impressive portfolio of corporate clients. We are looking for an enthusiastic and well‑organised person with technical experience or a willingness to learn technical support to join our amazing Customer Service team.
In Return, the Customer Service Administrator Can Expect
* Competitive salary of £26,000 – £27,500
* 20 days annual leave, rising to 25 days after completion of your first year (pro‑rata)
* Company pension, Employee Benefits Portal, free car parking
* Eligibility for a bonus based on company performance as a member of an Employee Ownership Trust
* Opportunity for personal development
The Role
Customers are at the heart of everything we do. As a Customer Service Administrator you will be a key member of the team delivering outstanding customer service and technical support to our business clients. The role blends 1st & 2nd line support with responsible administration, requiring excellent telephone manner and accurate admin skills.
Key Responsibilities
* Provide support to corporate clients on a wide variety of mobile and fixed line enquiries via phone and email
* Deal with network providers to resolve technical queries (full training will be provided)
* Liaise with suppliers for quotations and general enquiries
* Process new business for mobile and fixed line services
* Proactively manage projects
* Support the sales team
* Handle general office administration duties, including updating databases
* Produce monthly and ad‑hoc client reports in Excel (full training will be provided)
Skills & Experience Required
* Enthusiastic with a can‑do attitude
* Technical experience or willingness to learn technical support
* Accurate with good attention to detail
* Good organisational and communication skills
* Ability to use own initiative and work as part of a team
* Willingness to learn new tasks
How to Apply
Please apply now for this fantastic Customer Service Administrator position, and we will be in touch.
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