About the role
These roles are being introduced to support Business Managers across the Council, who are the first point of contact for Corporate Directors.
As a Business Support Officer (Scale 6) within Corporate Services, you will play a vital role in delivering high‑quality, flexible and professional administrative support across services, helping the Council to put residents first.
Working in a fast‑paced, customer‑focused environment, you will manage a wide range of complex enquiries, provide financial and governance support, monitor and help analyse reports, track deadlines and support managers to meet corporate and statutory requirements. You will work collaboratively across teams, adapt to changing priorities and locations, and contribute to continuous service improvement by identifying smarter ways of working, ensuring high standards of customer care, compliance and efficiency at all times.
This role involves the delivery of complex, high‑quality technical administrative support to different services across the Council. Flexibility is essential, as you will adapt to delivering different functions at a variety of locations to meet changing demands.
Responsibilities
* Provide skilled and flexible administrative support across Directorates, adapting to peaks and troughs of work.
* Manage a wide range of complex enquiries with minimal supervision.
* Provide financial administrative support, resolve financial queries and ensure compliance with Financial Regulations.
* Produce reports, analysis and statistical information as required.
* Monitor and manage governance processes, records and key deadlines.
* Support Business Managers to ensure compliance with corporate requests and statutory requirements.
* Handle routine and complex telephone enquiries and manage service requests.
* Implement and support new systems and processes to ensure effective and efficient working.
* Identify legislative changes and highlight implications for business processes.
* Contribute to continuous service improvement by recommending smarter, more efficient ways of working.
Qualifications
* Have experience delivering high‑quality administrative support in a busy environment.
* Be confident managing complex enquiries and working to tight deadlines.
* Have strong financial administration skills and an understanding of compliance processes.
* Be comfortable producing reports and analysing information.
* Have excellent communication skills and the ability to work collaboratively across teams.
* Be adaptable and flexible, able to work across services and locations as required.
* Be proactive in identifying improvements and committed to continuous service development.
* Have strong ICT skills and experience using corporate systems.
Benefits
* Flexible Working Hours – recognise the importance of flexibility in managing your work and personal life.
* 36 Hour Week – enjoy a standard 36‑hour workweek for all full‑time staff.
* Generous Holiday Entitlement – increasing with length of service.
* Hillingdon Sports & Leisure – discount access to council‑owned leisure centres and swimming pools.
* Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and voluntary pension contributions.
* Cycle to Work – eco‑friendly commuting with cycle purchase scheme, bicycle parking, lockers and showers.
* Local Government Pension Scheme – access to the pension scheme and membership of the Credit Union.
* Vivup Benefits – access to a variety of offers and discounts.
* Mental Health Support and Counselling Services – free 24‑hour confidential advice and counselling, plus a legal advice service for you and your family.
* Travel Support – season ticket loans and free car parking.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive and equitable workplace. All employees, job applicants and others who work for us will be treated fairly. We welcome applicants from a wide variety of backgrounds and provide reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected and can give their best.
Recruitment Information
* Guaranteed interview scheme for candidates with disabilities who meet essential criteria.
* Option to opt‑in on a per‑application basis.
* Requirements: qualified, 20 years of referencing (Note: actual requirement may vary).
* Disclosure to be made to the Disclosure and Barring Service.
* Verification of Right to Work in the UK and completion of a new‑starter health questionnaire.
* Pre‑employment screening: qualifications check, referencing.
* Priority will be given to those at risk of redundancy within the Council. Current employees in the redeployment pool will be prioritised if they meet essential criteria.
* Due to high volume of applications, the role may close early. We recommend applying promptly.
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