Morson Edge (Technology) provided pay range
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Base pay range
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Key skills of the 1st Line Support Engineer
* First line of support, ensuring the smooth running of the company's IT systems with minimum disruption.
* Act as the primary point of contact for all helpdesk requests and incidents via face‑to‑face, phone, and email including Google G‑Suite
* Install, configure, purchase, and maintain desktop/laptop PCs.
* Resolve IT issues, service requests, and changes using the Helpdesk tool.
* Maintain an accurate inventory/database of IT hardware/software and ensure all software is authorised and licensed.
* Provide support for telephony, audio‑visual equipment, projectors, and video conference facilities.
* Work with third‑party IT support companies and vendors as required.
Key experience of the 1st Line Support Engineer
* Strong expertise in supporting Windows based PCs and servers.
* Proficiency with Windows Desktop (Enterprise), MS Office, and Google G‑Suite.
* Excellent troubleshooting and problem‑solving abilities.
* Experience with ticketing systems and understanding of ITIL best practices.
* Basic understanding of network infrastructure (TCP/IP, DNS, DHCP).
* Ability to provide clear and concise technical support to non‑technical users.
Experience with Windows Server, Firewalls (Checkpoint, PALO ALTO), Active Directory, Telephony, IT Security, Virtualisation (VMware), MDM Platforms, and Mobile Phone Support (iOS & Android) is desirable.
Seniority level
Associate
Employment type
Full‑time
Job function
IT Services and IT Consulting
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