Posted: 7h ago
The role
Description At Xperience we deliver business efficiencies through Digital Transformation. We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security. The Role As a Field Services Engineer, you will provide onsite IT technical support for Xperience’s customers, primarily for our Oxfordshire based customer. Strong customer-facing and experience supporting end users face to face is essential. Ensuring the customers receive the highest level of support, working closely with the technical teams within Xperience to investigate, troubleshoot and support IT infrastructure, hardware and software across our customer locations. This role will be a multi-faceted role, with several key responsibilities to assist both the Projects and Support teams in delivering a high quality of service to our customers. The role will be predominantly field based and will include installation of new customer hardware when required, along with providing onsite IT Support visits to customers as required/scheduled. Requirements Essential: • At least one year’s previous hands-on experience a ticket management system • At least two year's IT Support experience working within an internal or external facing helpdesk support team • Good communication skills and a “can do” attitude • Experience of working in a customer facing environment with the ability to communicate clearly and concisely with customers • Excellent team player • Problem solving skills • Ability to be resilient to issues and influences outside of their control • Ability to take ownership and work on the detail in a real time environment • Full driving license that enables you to drive in the UK and access to own vehicle for business purposes • Willingness to undergo an Enhanced DBS check with Barred List if successful, due to the nature of our client sites • Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence) Technical Competencies: • Knowledge of Windows operating systems (Windows 10/11, Server 2022, Server 2025) • Knowledge of computer hardware, software, security and networking • Active Directory (Configuration, troubleshooting, Group Policy) • Basic understanding of networking (DNS, DHCP, Switching, Routing, VPN) • Office 365 and Azure Technologies
