Teleperformance Ltd is seeking a Fraud/Complaints Contact Center Manager (CCM) to oversee operations and manage staff for their complaints and fraud telephony lines. This role demands excellent leadership skills for managing the Assistant Contact Centre Managers and collaborating with stakeholders to improve operational performance. The successful candidate will be responsible for budget management, ensuring financial and quality targets are met while enhancing customer experience. The position allows for site-based or remote working arrangements.
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