Job Title: Field Service Engineer
Location: Cheltenham / Swindon / Bristol area
Salary: £38,000 - £40,000 (DOE)
Reporting to: Service Contracts Manager
Travel: Regional with occasional overnight stays
Company Overview
A specialist integrator of high-end surveillance and access control systems for secure environments including MoD, prisons, and power stations. With decades of expertise and long-serving engineers, the company provides full lifecycle support on advanced security platforms.
Role Overview
You'll maintain and support complex CCTV, Access Control, and PID systems across sensitive, multi-site environments. Working remotely, you'll join a close-knit engineering team and cover both planned and reactive tasks.
Key Responsibilities
* Maintain/repair CCTV, Access Control & PID
* Support control room systems & multi-site platforms
* Deliver planned preventative maintenance
* Document all work and close helpdesk tickets promptly
* Represent the company professionally onsite
* Maintain and report on company vehicle condition
Technical Requirements
Essential Experience:
* Enterprise-level CCTV & access control
* C-Cure, Gallagher, and Synergy systems
* DVR/NVR, IP networks, RAID
* On-site diagnostics and repair
Desirable:
* PID, Galaxy, Cortech, CEM, Milestone, Digifort, C-Cure, Video Matrix
* First-line gate/barrier repair
Candidate Profile
* Must pass SC & NPPV2 vetting
* Strong communication & documentation skills
* Flexible and reliable; able to travel off-patch
* Comfortable with solo site visits
Benefits
* 25 days holiday + bank holidays
* Extra birthday day off
* Door-to-door pay (time & a half after 5 driving hours/day)
* No formal call-out rota
* £1,000 bonus (subject to company profit - usually met)
* £200 joining float for expenses
* Fuel card + personal use allowed (with restrictions)
* Hotel provided for 10+ hr travel days
* 11-hour rest after late returns
* Company laptop, mobile, tools & PPE
* Weekly virtual team meetings
* Annual workshops & team events
* IPAF training (if needed)
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