Service Account Coordinator - Wellingborough Why Marlowe Kitchen Fire Suppression? Are you ready to be part of the market leader in kitchen fire suppression systems? At Marlowe Kitchen Fire Suppression, we excel in designing, installing, and maintaining top-notch systems for a wide range of clients across the UK, including hotels, restaurants, schools and hospitals. Basic Salary – upto £26,000 per annum depending on experience Pension, Life Assurance & much more. – Please see our generous remuneration packages below Marlowe Kitchen Fire Suppression’s Service Account Coordinator/Scheduler’s Process customer maintenance orders for Ansul Fire Suppression Systems to completion. Efficiently and profitably schedule and dispatch Ansul Engineers on behalf of Marlowe Fire Kitchen Suppression in order to complete maintenance visits in line with customer requirements and industry standards. Requires excellent customer service skills with excellent attention to detail and the ability to work well under pressure. The role requires a proactive approach and excellent personal interaction with all departments within the business supporting our Customer Charter. Preparing jobs for Scheduling of service visits in line with Service Level Agreements (SLA’s). Build and maintain good working relationships with your Engineers, and colleagues to ensure all calls are actioned and timescales are met. Work closely with your manager to meet customer expectations. Liaise with key clients over the phone to enhance both internal & external working relationships. Preparing monthly maintenance jobs for processing. Setting up new maintenance jobs and contracts for new sites Data Entry on CRM system Raising supplier purchase orders Answering incoming calls Ensure customer queries are dealt with in a timely manner Produce and execute weekly reporting of customers’ accounts Preparing RAMS & Permits where required for site access Monitor and update customer Portals to ensure real time visibility, Sending out completion documentation to customers Raising invoices for completed scheduled maintenance and remedial works Reviewing stock for engineers on jobs General administration duties Requirements Who We’re Looking For As well as having all the usual attributes of a great Marlowe Kitchen Fire Suppression employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team… For this specific opportunity, we are looking for candidates who offer: At least 2 years’ experience in a Scheduling / Planning / Coordinating role. Experience of Scheduling Field based colleagues, such as Engineers would be an ideal background, however, other similar industry experience would be considered and welcomed. Familiarity of using in house and external systems and databases Proactive approach to management of workload. Clear communicator with good telephone manner with colleagues and customers Basic reading, writing, and arithmetic skills Good knowledge of Microsoft Excel and Outlook Confident approach Excellent communication skills, written and oral Highly organised with ability to use initiative to organise and prioritise Calm under pressure Confidence in working to meet deadlines Dynamic and forward thinking Ability to work as part of a team and use own initiative where applicable Benefits Our Commitment to Attracting, Rewarding & Retaining Talent At Marlowe Kitchen Fire Suppression, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. Basic Salary circa upto £26,000 per annum – depending on experience Royal London Pension Life Assurance 4x Salary 25 Days Paid Holidays plus Bank Holidays Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals. Mental Health & Well-being Scheme Employee Recognition Scheme Free, secure, onsite parking Development and progression opportunities A Little More About Marlowe Kitchen Fire Suppression At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care. Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry. Our Commitment : We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: Alarm Communications acl.uk.com/careers Clymac clymac.co.uk/careers FAFS Fire & Security fafsfireandsecurity.com/careers Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/ Morgan Fire Protection morganfire.co.uk/recruitment/ Marlowe Smoke Control marlowe-aov.co.uk/careers/ Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Marlowe Kitchen Fire Suppression, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered