Job Title: Universal Credit Administrator
Rate: £16.14 per hour
Contract Type: Temporary – initially 3 months
Location: Newham
About the Role
Are you passionate about helping others and ready to make a difference? Join our Income Collection team as a Universal Credit Administrator! This role is perfect for someone who thrives in a dynamic environment and is eager to support residents through the Universal Credit process.
In this temporary position, you'll play a vital role in ensuring our operations run smoothly while working primarily from home, with occasional team meetings at the office. If you are organised, proactive, and enjoy tackling challenges, we want to hear from you!
Key Responsibilities
* Coordinate daily office activities for seamless operations
* Manage the Universal Credit Landlord Portal and secure email inbox
* Handle incoming calls and emails, serving as the first point of contact for Universal Credit inquiries
* Maintain accurate records, documentation, and databases
* Support budgeting and basic bookkeeping tasks
* Prepare reports and presentations as needed
* Assist colleagues with general administrative duties
* Ensure compliance with policies and procedures
What We're Looking For
Experience
* Previous administrative experience in a busy office
* Proven customer service skills
* Experience in managing changing priorities and producing presentations
* Previous experience using the Universal Credit Landlord Portal
* Monitoring of Universal Credit & Income Team email inbox
Skills & Abilities
* Strong communication skills, with the ability to write clearly
* Excellent IT skills, including Microsoft Office Suite
* Strong time management and organisational abilities
* Competent in maintaining spreadsheets and generating reports
Knowledge
* Familiarity with Universal Credit processes and social housing
Join Us!
If you're ready to step into a role where you can make a positive impact, apply now! We can't wait to welcome you to our enthusiastic team.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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