IMU (Investigation Management Unit) OperatorPermanent Full Time Warwick Grade C (£27,204.00 - 29,859.00) Those on the redeployment register will be given prior consideration. The main purpose of the role is to assess crime records and incidents to ensure the quality of recording and linking of data for crimes and incidents is maintained at all times to check against accounting rules. Main Responsibilities:To quality assure, link, cross reference, update and process crimes and incidents in Athena in accordance with Force Policy and the National Crime Recording Standards.To quality assure crime/incident inputs to meet the ‘Right First Time’ ethos.To pro-actively resolve issues of systems errors upon discovery (this includes recording, linking and misidentified nominal records).To assess information to identify vulnerability and risk within incidents to determine requirement for officers to be deployed.To provide administrative support including taking telephone calls and liaising with other departments/teams.To support front line staff upon request regarding Crime/Incident Policy for recording.To ensure Customer Service Standards are applied to the victims of crime in accordance with Victims Charter.To mentor and support other members of the team as required.Accurately update, retrieve and interrogate all IT systems.To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.Special Conditions:Shift working including unsociable hours, weekends and public holidays.The duties of this role will involve exposure to disturbing / unpleasant images or tasks.The Post holder will be required to wear the uniform provided. Person Specification:Knowledge: 5 A-C grade GCSE’s (or equivalent) including English LanguageExperience: Experience in working as part of a team managing a high and diverse workload in a customer service environmentKey Skills:Good data input skills and interrogationCompetent in the use of IT, including Microsoft packagesProven customer service skillsProven ability to communicate both orally and in written form with a wide range of peopleProven ability to gather and collate information using questioning techniques and create and maintain accurate recordsDesirable: An understanding of the principles of crime investigationKnowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules