At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Local Industry Lead, Paper UK
Represents ABB as Home Based, Field Service Engineer in the North East of England on customer paper manufacturing facilities.
• As part of the Northern Service Team provide 24/7 support on site for ABB QCS and DCS equipment.
• After initial ABB product training, you will be responsible to deliver the Service Agreement to scope, activities include Preventative and Corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, adjustment.
• Participate in a 1 week in 3 on Call Rota.
• Develop a strong working relationship with customer across production and engineering.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
What's in it for you?
We want you to bring your full self to work - your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Your Role and Responsibilities
* Provide high-level field and in-house technical support, including out-of-hours support.
* Fulfill Service Agreement obligations, demonstrated by the use of ABB ServicePro and other reporting tools.
* Provide application support and software troubleshooting to customers, on site and remotely.
* Advise clients on maintenance procedures, evolution, site planning, operational methods, process measurement, and control.
* Travel flexibility to sites across the UK for activities beyond primary responsibilities.
* Prepare and write technical reports for internal and external use.
* Promote sales of maintenance services and equipment, including spare parts, and assist Sales with potential sales leads and quotations.
* Commission equipment in the field as part of the project team.
Qualifications for the Role
* Degree or HND in Electrical or Measurement & Control Engineering - essential
* Clean Driving Licence (UK) - essential
* Self-motivated and able to work unsupervised - essential
* Excellent customer focus - essential
* Good networking skills - essential
* Results orientation - essential
* Knowledge of Paper Industry - desirable
* Knowledge of ABB QCS or DCS systems - desirable
* Commercial awareness - desirable
Benefits
ABB offers a full range of benefits to help you thrive at work and beyond:
* Competitive salary
* 25 days annual leave plus bank holidays
* Contributory pension scheme
* Life assurance
* Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts, and more)
* Internal mobility, mentorships, and global projects
* Employee Assistance Programme
* Referral scheme
* Company car or cash allowance
* Private medical cover
* Bonus scheme
ABB UK has been recognized as a Top Employer in UK for 5 consecutive years, exemplifying our commitment to a better workplace.
More about us
The Process Industries Division serves various sectors including mining, metals, cement, pulp and paper, battery manufacturing, and food and beverage. We provide industry-specific expertise and integrated automation and electrical systems to improve productivity and reduce costs. Our solutions include control systems, sensors, actuators, and digitalization tools to enhance plant efficiency and safety.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
#RunwithABB
#ABBCareers
We value diversity. Could this be your story? Apply today or visit www.abb.com to learn more about us and our global impact.
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