Front of House Manager - Soho Farmhouse
We are seeking an excellent and outgoing Front of House Managerto join our Oxfordshireteam.
Our Front of House reception team team consists of 40+ Receptionists across a site of 100 acres. This role requires someone who is flexible to work weekends and evenings, seven days a week.
Front of House Manager duties
Being an ambassador for the Hotel and role model representing the Soho House ethos at all times by ensuring they are executed and maintained.
Anticipate guest needs to enhance quality service in order to improve member and guest satisfaction
Ensure that all guests experience is priority at all times following the SH ethos - 92%+ at all mystery guest reports and 9+/10 on members feedback post-stay.
To be commercially aware and to monitor the site's performance. Achieve budgeted occupancy %, ADR and therefore Total Revenue for the site.
Maintain a motivated and high performing team, so that all staff can continually provide service excellence to all guests and members.
Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge
Front of House Manager Benefits
Soho House offers competitive compensation packages for ourFront of House Managerthat feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career.
Discounts at Soho House globally, as well as Soho Home and Cowshed
Annual Every House Membership
Enhanced Pension Scheme
Private Health and Dental Care
Cycle to Work Scheme/Season Ticket Loan
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
What we are looking for - Front of House Manager
Comprehensive knowledge of Opera PMS or other PMS.
Proven Track record in leadership with at least 5 years' experience in a luxury/ upscale property
Passionate about the hospitality industry, people and guest relations, with experience in reception work in a busy, high volume venue
Previous experience with leading a Rooms Division team
Team player who communicates well with all colleagues
Punctual, reliable and trustworthy
Sense of urgency
Yes, yes, yes mentality
Can do attitude
Have a genuine passion for food and beverage
Soho Farmhouse...
Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.
Expected working hours for a Front of House Manager:
Varying shift times across the seven days, to include working evenings, weekends, opens & closes
Average hours 45 hours per week
Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)
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