Overview
Aftersales Field Support Executive (Maternity Cover). This role supports field-based team members with creating and preparing reports and presentations for retailer meetings and online live update calls to the network. It also provides support for HQ-related activities and initiatives, including regular forecasting, analytics and reporting for senior management. The executive is accountable for supporting the retailer network with queries and supplying information via telephone and email, ensuring customers receive excellent service.
Responsibilities
* Create reports and presentations in a timely manner, often at short notice or with flexible requirements
* Act as the first point of contact for Retailers for key topics
* Act as a conduit between Retailers and the client
* Complete tasks requiring Retailer contact on behalf of the client, including weekly forecasting
* Ensure high quality standards and data accuracy are maintained at all times
* Support the field team with creating retailer-specific analysis and presentations
Qualifications
* Organization: Keeps track of projects, tasks and important information; meets deadlines and carries out duties efficiently and effectively
* Time Management: Manages schedules and deadlines, flexible to short-notice or ad-hoc requests from senior management; plans and organises tasks independently; manages multiple priorities
* Communication: Strong verbal and written communication to convey ideas and updates to internal teams and external stakeholders
* Computer Literacy: Proficient in Microsoft Office (PowerPoint, Word, Excel)
* Self-Motivated: Self-starter; seeks feedback and opportunities to build new skills
* Strong Analytic Skills: Collects, interprets, and analyzes data to extract insights and make data-driven recommendations
Experience
* Experience in Customer Service
* Experience in Automotive Aftersales
* Experience creating and formatting PowerPoint presentations
* Experience working with Excel at an intermediate/advanced level
Knowledge
* Good Automotive Aftersales knowledge
* Good Retailer network knowledge
* Business metrics and KPI’s
Working pattern and location
* 40 hours per week
* Maternity cover (up to 12 months)
* Monday-Friday
* Ideal candidate location: Farnborough
What is in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
* £35,000 per year
* 25 days annual leave per year
* Life Assurance
You can learn more about MSX International on our website: www.msxi.com
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